How to contact support?
Authorized request
For all your requests, failure reporting, orders, billing, payments or general questions, we recommend using the contact form: "Customer Support", which you can find in the left menu after creating / logging in to your user account. Messages sent via the form are treated preferentially and if the operated service is simultaneously under the given account, the requirements are considered authorized by the authorized account user.
What kind of assistance with VPS management can I expect from you?
Our technics monitor the operation of the physical servers (NODs) on which the virtual servers (VPS) run, 24 hours a day, 7 days a week. Therefore, they can intervene adequately and on time in the event of any hardware failures on your server and to some extent help even if you need help with setting up your VPS. However, our engineers cannot help you configure, optimize, and manage your VPS content. Support is not provided for operating systems and other third-party software, nor is it intended to collaborate on the processing of your applications or websites (coding, programming, analytical, or other work).
Individual requests in case of administrator intervention may be charged according to the price list of services.